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Privacy Policy

Effective date: 1 July 2026 | Last updated: June 2026 | Governing law: Protection of Personal Information Act 4 of 2013 (POPIA)

This Privacy Policy explains how Superbia Fastners and Fittings (PTY) LTD collects, uses, stores, and protects your personal information. We are committed to compliance with the Protection of Personal Information Act 4 of 2013 (POPIA), which came into full effect on 1 July 2021.

1. Responsible Party

Superbia Fastners and Fittings (PTY) LTD
Registration No. 2026/305254/07
30 Bedford Avenue, Benoni, Gauteng
+27 (0)10 022 1929
sales@superbia.africa
superbia.africa

Information Officer: [TO CONFIRM — name and direct email]
The Information Officer is the person responsible for ensuring compliance with POPIA at this company.

2. Personal Information We Collect

We collect personal information only when you voluntarily provide it to us or when it is generated through your use of our website. This includes:

2.1 Information you provide directly

Contact details: Full name, company name, email address, phone number
Enquiry content: Product requirements, descriptions, quantities, or any other information you include in a trade enquiry
Newsletter subscription: Email address (and optionally your name)
WhatsApp messages: If you contact us via WhatsApp, your phone number and message content are received and stored

2.2 Information collected automatically

IP address and browser type (for security and bot-filtering purposes)
Approximate time of form submission
Pages visited on our website (if analytics are enabled)

We do not collect payment card details, identity numbers, or other sensitive personal information through this website.

3. Purpose of Collection

We collect and use your personal information for the following specific, explicitly defined purposes:

Purpose	Legal basis (POPIA)
Responding to trade enquiries and providing quotations	Contract performance / legitimate interest
Processing confirmed orders and managing customer accounts	Contract performance
Sending trade newsletters, stock alerts, and promotions	Consent (opt-in subscription)
Preventing spam and bot submissions	Legitimate interest
Maintaining financial and transaction records	Legal obligation (SARS, Companies Act)
Improving our website and services	Legitimate interest

4. How Long We Keep Your Information

Trade enquiries and quotations: 5 (five) years from the date of enquiry
Order and invoice records: 7 (seven) years from the date of invoice (SARS requirement)
Newsletter subscriber list: Until you unsubscribe. You may unsubscribe at any time by replying "UNSUBSCRIBE" to any newsletter or by emailing us.
Website access logs: 90 (ninety) days, then deleted

After the applicable retention period, personal information is securely deleted or anonymised.

5. Who We Share Your Information With

We do not sell, rent, or trade personal information. We may share information only in the following limited circumstances:

Courier and logistics providers — delivery address and contact details only, to facilitate order delivery
Accountants and bookkeepers — for invoicing and financial record-keeping purposes
IT and system service providers — who process data on our behalf under data processing agreements
Legal and regulatory authorities — where we are required to disclose information by law (e.g. SARS, courts)

Any third party that processes personal information on our behalf is bound by contractual obligations consistent with POPIA.

6. Your Rights Under POPIA (Section 23)

As a data subject, you have the following rights:

Right to access: You may request a copy of the personal information we hold about you.
Right to correction: You may request that inaccurate or incomplete information be corrected.
Right to deletion: You may request deletion of your personal information, subject to our legal retention obligations.
Right to object: You may object to the processing of your personal information for direct marketing at any time (opt out of newsletter).
Right to complain: You may lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated.

To exercise any of these rights, contact our Information Officer at the details in Section 1.

7. Cookies & Analytics

This website may use session cookies to support basic functionality. We do not use advertising or tracking cookies. If we introduce analytics tools in future, this policy will be updated to reflect that.

You can disable cookies in your browser settings. Disabling cookies may affect the functionality of interactive features on this website.

8. Security

We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse, or disclosure. These measures include:

HTTPS encryption on all pages of this website
Access controls limiting who can view customer data internally
Bot-filtering and rate limiting on all form submissions
Secure cloud infrastructure with data stored in South Africa where possible

No internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security but will notify you in the event of a data breach that affects your rights, as required by POPIA.

9. Cross-Border Transfers

Our website and communication infrastructure may process data through services hosted outside South Africa (for example, email delivery, content delivery networks). Where this occurs, we take steps to ensure that the receiving party provides an adequate level of protection consistent with POPIA requirements.

10. Children's Privacy

This website is intended for trade and business use only. We do not knowingly collect personal information from persons under the age of 18. If you believe a minor has submitted information through this website, please contact us and we will delete it promptly.

11. Lodge a Complaint

If you are unhappy with how we have handled your personal information, please contact our Information Officer first. If the matter is not resolved to your satisfaction, you may lodge a complaint with:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Tel: 010 023 5200
Email: inforeg@justice.gov.za
Website: www.inforegulator.org.za

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The current version is always published at superbia.africa/privacy.html. We encourage you to review it periodically.