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PAIA Manual

Promotion of Access to Information Act, 2000 (Act 2 of 2000) — Section 51 Manual | Published: 1 July 2026 | Review: Annually

Section 51 of the Promotion of Access to Information Act, 2000 (PAIA) requires every private body to compile a manual describing the records it holds and how members of the public may request access to those records. This manual fulfils that requirement for Superbia Fastners and Fittings (PTY) LTD.

Section 1 — Details of the Private Body

Full name	Superbia Fastners and Fittings (PTY) LTD
Registration number	2026/305254/07
Physical address	30 Bedford Avenue, Benoni, Gauteng, 1501
Postal address	[TO CONFIRM]
Telephone	+27 (0)10 022 1929
WhatsApp	+27 (0)83 846 6850
Email	sales@superbia.africa
Website	superbia.africa
Business hours	Monday–Friday 08:00–17:00 · Saturday 08:00–13:00

Section 2 — Information Officer

The Information Officer is the person designated as responsible for ensuring compliance with PAIA within this company, and is the person to whom PAIA access requests must be addressed.

Name	[TO CONFIRM]
Designation	[TO CONFIRM — e.g. Director / Owner]
Telephone	+27 (0)10 022 1929
Email	[TO CONFIRM — e.g. privacy@superbia.africa]
Physical address	30 Bedford Avenue, Benoni, Gauteng, 1501

Section 3 — Guide on How to Use PAIA

The Information Regulator has compiled a guide as contemplated in section 10 of PAIA explaining how persons may exercise their rights under the Act. Copies of the guide are available from:

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
P.O. Box 31533, Braamfontein, 2017
Tel: 010 023 5200
Email: inforeg@justice.gov.za
Website: www.inforegulator.org.za

Section 4 — Records Held by the Company

The Company holds records in the following categories. Not all records are accessible to the public — access may be refused on grounds set out in Chapter 4 of PAIA.

4.1 Financial Records

Annual financial statements and management accounts
Invoices, purchase orders, credit notes, and delivery notes
Bank statements and payment records
VAT returns and tax records

4.2 Customer Records

Trade enquiries and quotations
Customer contact information (name, company, email, phone)
Order history and invoices
Credit account agreements

4.3 Supplier Records

Supplier contracts and purchase orders
Supplier contact information and pricing agreements

4.4 Human Resources Records

Employment contracts and payroll records (where applicable)
Leave records and personnel files
UIF and PAYE records

4.5 Corporate and Legal Records

Certificate of Incorporation and Memorandum of Incorporation (MOI)
CIPC registration documents
BBBEE certificate (where held)
Insurance policies
Company resolutions and shareholder agreements

4.6 Operational Records

Stock and inventory records
Delivery and courier records
Health and safety records (where applicable)

4.7 Digital and IT Records

Website and CRM system records (enquiries, contacts)
Email correspondence
System access logs (retained for 90 days)

Section 5 — Records Automatically Available

The following records are publicly available on the Company's website without the need to submit a formal PAIA request:

This PAIA Manual — superbia.africa/paia.html
Privacy Policy — superbia.africa/privacy.html
Terms & Conditions — superbia.africa/terms.html
Product category information and enquiry form
Company contact details and business hours

Section 6 — How to Submit an Access Request

6.1 Prescribed Form

Access requests must be submitted on the prescribed Form C (available from the Information Regulator's website at www.inforegulator.org.za).

6.2 How to Submit

Completed Form C must be submitted to the Information Officer by:

Email: [TO CONFIRM Information Officer email]
Post: 30 Bedford Avenue, Benoni, Gauteng, 1501
Hand delivery: 30 Bedford Avenue, Benoni, Gauteng (during business hours)

6.3 Information Required in Your Request

Your full name, identity number, and contact details
The capacity in which the request is made (personal, third-party, or public interest)
A clear description of the record(s) you are requesting
The form in which you require access (copy, inspection, etc.)
Proof of identity (certified copy of ID document)
If requesting access to information about a third party, their consent or basis for the request

6.4 Fees

Fee type	Amount	Notes
Request fee	R140.00	Non-refundable. Payable before the request is processed. Indigent persons may apply for exemption.
Access fee	As prescribed	Reproduction costs per the PAIA Regulations (Government Gazette 46648, 2022).
Deposit	As prescribed	May be required for large or complex requests before processing begins.

6.5 Response Timeframe

The Information Officer will respond to a complete and valid request within 30 (thirty) calendar days of receipt. An extension of up to 30 additional days may apply in certain circumstances as permitted by PAIA, and you will be notified if this is the case.

6.6 Grounds for Refusal

Access to a record may be refused on the grounds set out in Chapter 4 of PAIA, including but not limited to:

Protection of the personal information of a third party
Commercially sensitive information (trade secrets, financial information)
Legal privilege
Information relating to the safety or protection of property or persons

6.7 Appeal or Complaint After Refusal

If your request is refused, in whole or in part, you may:

Apply to the Information Regulator for a review of the decision; or
Apply to a court of competent jurisdiction for relief, as provided in PAIA.

Section 7 — Availability of This Manual

This manual is available:

On the Company's website: superbia.africa/paia.html
In hard copy at our physical address, on request during business hours
From the Information Regulator's office

Section 8 — Applicable Legislation

The Company's operations are subject to, among others, the following legislation:

Companies Act 71 of 2008
Income Tax Act 58 of 1962
Value-Added Tax Act 89 of 1991
Basic Conditions of Employment Act 75 of 1997
Labour Relations Act 66 of 1995
Protection of Personal Information Act 4 of 2013
Promotion of Access to Information Act 2 of 2000
Consumer Protection Act 68 of 2008
Occupational Health and Safety Act 85 of 1993
Electronic Communications and Transactions Act 25 of 2002

Section 9 — Declaration

This manual is compiled and published in good faith to comply with the obligations imposed by Section 51 of the Promotion of Access to Information Act, 2000. The Company commits to keeping this manual current and reviewing it at least annually.

Signed on behalf of Superbia Fastners and Fittings (PTY) LTD
[TO CONFIRM — Information Officer name and date of signing]